Frequently asked questions

No insurance needed. The Individual membership is $29.99/month, Family is $49.99/month (up to 4 people), and a one-time Spot Visit is $79.99. No copays, no hidden fees.

We do not prescribe controlled substances. Patients who require controlled substances for chronic conditions are encouraged to see a specialist — we can help coordinate your care with one.

You can text or call us for prescription refills or appointments. For non-urgent concerns, send a message and the medical team will respond as soon as possible. For urgent matters, our team is available by phone during office/clinic hours.

Possibly, depending on your insurance company. In some cases you can submit a receipt for your membership, and some insurers will apply these payments toward a deductible.

A direct primary care membership does cost money up front, but the downstream benefits come in many forms. Patients with high-deductible plans can often save money: we never charge a copay, and we cover your preventive, wellness and urgent care needs. Over a year that can save families hundreds, if not thousands, of dollars. The intangible benefits are there too — appointments on your schedule, a direct line to your care team, texting and video visits. DPC is primary care on your terms.

Medicare patients can join but must agree and acknowledge that they cannot submit claims to Medicare, as Direct Primary Care is not covered. We can still order referrals and medical equipment through Medicare.

We do not accept Medicaid insurance.

Our care team will help coordinate your care and provide referrals to any disciplines you may need while you transition home.

Most initial visits last 30 to 60 minutes. We'll review your medical history and any acute issues, and apply health promotion and disease prevention guidelines to make sure there are no gaps in your care.

DPC helps your business by cutting down on unnecessary sick time and giving your employees easy access to healthcare. With low monthly costs and personalized service, employers can see increased productivity, lower absentee rates and happier employees. Contact us for more information.

Synergy Health DPC is a virtual clinic, so we do not offer vaccines. We recommend getting vaccines and immunizations at your local pharmacy.

You can cancel at any time from your patient portal or by contacting us. Cancellation stops future renewals; charges for the current period are not prorated. See our Refund Policy for details.

Text or call us at (224) 341-5202, or email info@synergyhealthdpc.com — we're happy to answer any questions.